Refund policy
Right of Withdrawal (Returns)
Pursuant to Article 38 of the Act of 30 May 2014 on Consumer Rights, the right to withdraw from a distance contract does not apply to goods made to the Consumer's specifications or clearly personalized, such as clothing with a print selected by the Customer.
Therefore, personalized products offered in the Store are not returnable, except in cases where the Product is defective or does not conform to the order.
Complaints (Warranty)
The consumer has the right to file a complaint if the delivered Product is defective or does not conform to the contract.
Complaints can be submitted:
- by email to: universitymerchandise@retailors.com or in writing by sending the Product along with a description of the defect and proof of purchase to:
Nike Wola Park, ul. Górczewska 124, 01-460 Warsaw - Complaints will be reviewed within 14 calendar days of receipt. If the Consumer does not receive a response within this period, the complaint will be deemed accepted.
- If the complaint is accepted, the Consumer may request: repair of the Product, replacement with a new one, a price reduction, or – in the case of a significant defect – withdrawal from the contract and a refund.
Warranty
1. Some Products may be covered by an additional manufacturer's or Seller's warranty. Warranty information is provided individually for each Product.
2. The warranty does not exclude, limit, or suspend the Consumer's statutory warranty rights.
3. The warranty is valid only upon presentation of proof of purchase and does not cover defects resulting from normal wear and tear, intentional damage, accident, negligence on your part or on the part of a third party, use contrary to our instructions, or any modifications or repairs carried out without our consent.
Use
DTF (Direct to Film)
A relatively new technology that combines the durability of screen printing with the capabilities of digital printing. DTF prints are valued for their excellent flexibility and crack resistance, as well as intense, vibrant colors. This method uses special inks and an adhesive powder that, when cured, creates a flexible and durable bonding layer.
Caring for printed clothing doesn't have to be complicated, but it does require awareness and following a few simple rules. It's crucial to wash clothes inside out, at a low temperature, using mild detergents, and to avoid tumble drying or dry cleaning. Remember that each printing method has its own specifics – understanding them will help you properly care for your favorite clothes. By following these recommendations, you will significantly extend the life of your personalized T-shirts, sweatshirts, and other clothing items.
Possible Print Damage and Its Causes
- Unfortunately, improper washing can lead to various types of print damage. The most common problems include:
- Print cracking and crumbling: Often caused by washing or drying at too high a temperature, as well as excessive spin-drying. Some types of film—especially older or low-quality ones—are more susceptible to cracking.
- Color fading: The print loses its intensity, becoming dull and less vibrant. This can be caused by strong detergents, excessive sun exposure during drying, or frequent washing at high temperatures.
- Print peeling and wrinkling: This is usually the result of rough washing or rubbing against other clothes in the washing machine.
- Stretching and warping: Especially noticeable on prints made of less elastic materials. Intensive spin-drying and tumble-drying can stretch the fabric, leading to deformation of the print itself.
- The main causes of this type of damage are high water temperatures, strong detergents, intensive spin-drying, rubbing against other clothes, tumble-drying, and ironing directly onto the print.